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Administrator / Business Administrator

Administrator/ Receptionist 

We are looking for an administrator with amazing people skills. We are looking for someone who can smile even when the pressures on, when the telephone is ringing and a customer is asking to make a payment at the same time. We need someone who can manage customer concerns and give out the right advice. Not only that but you must be brilliant at following up, and have a system to remember everything! 

This is not a position that requires supervision as you will be expected to work independently, although training will be given to ensure you’re comfortable in your role. Don’t worry nobody expects you to settle in wholly for at least 6 months . 

Here’s what you need to know: 

  • It’s a part time position zero hours per contract (with the aim of building to a permenant 3 days per week)) 
  • Available to start immediately 
  • We’re based in Risca 
  • We are located 3 steps off a bus stop! 
  • We are looking for somebody who can support the business with holiday cover during term time, which includes Saturdays, and late evenings. 
  • Discounted products 
  • Monthly credit to spend on treatments 

 

Here’s what your role will involve, but is not exclusive to: 

  • Cashing up in the evening 
  • Making appointments 
  • Responding to emails 
  • Responding to Social Media messages 
  • Filing and processing client’s notes 
  • Collating client’s notes for future clinic dates 
  • Maintaining the communal areas 
  • Assisting with opening and closing the clinic 
  • Meeting and greeting clients and suppliers 
  • Photocopying, scanning and organizing filing systems 
  • Coordinating practitioner clinics 
  • Managing cancellations and waiting lists 
  • Managing daily tasks 
  • Making teas and coffees for clients 
  • Bookkeeping (not essential) 
  • Comfortable at selling, as retail products are available. We’re not asking for a hard sell (that’s not our style), we simply want you to advise clients with a passion. (We’ll make sure you can try things out first so you can talk from the heart). 

How about training & qualifications? 

  • You must have a competent level of using Microsoft office – saving files, using word and excel so that you can update and create documents. 
  • Have a clear understanding of organising and managing files and emails 
  • Competent at scanning and using a CRM system. We can train you on our systems, so don’t worry about not knowing which systems we use, although previous use of a CRM is desirable. It’s simply important that you’re comfortable at using a computer 
  • Be cheerful & confident – and absolutely committed to always doing the very best job possible 
  • We do ask for a general understanding of business administration on the computer, as computer use will take up the majority of your role. 

 

Culture fit, are we right for you? 

We expect everybody to put in a full and fair working day; we’re a tight team and look out for each other, just like a family. So we’re looking for a team player who believes in this culture. There’s no room to hide, so we’re looking for someone who doesn’t mind mucking in and helping with cleaning, taking the bins out and checking if their colleague wants a hand when they’re busy and you’re not. 

Decisions are made quickly because we’re small enough that changes can be made quickly. If you need something to help make your job role more efficient we’re here to back you up! This isn’t a large corporate company where you need to wait months or years for changes to happen. It’s a very busy environment, so you need to be happy with the bustle and pace of change and daily activities. 

What are the benefits? 

  • Staff discount credits and discount scheme  
  • 28 days paid holiday pro rata 
  • Additional days holiday for each year of service 
  • We’ll pay for your training & personal development  

How do I apply?  

  1. We want to know WHY you’re the right person to join the team! Send us a covering letter telling us WHY, and something interesting about you – along with your CV by 1st class recorded delivery to Chantalle Coombes, 35, Commercial Street, Risca, NP11 6AW
  2. The closing date for applications is 5pm on Thursday 26th November 2020.
  3. And if we think you might be the right fit for our team, we’ll be in touch to invite you along for a telephone interview on December 5th 2020 before progressing to a face to face interview.
  4. 4. A final skills test will be held at a later date with the opportunity to work with us for a day to ensure that we’re the right fit for you, before you make a final decision to join us.